Destinations Chauffeurs respects your privacy. This policy explains what personal information we collect when you visit destinationschauffeurs.ca, request a quote or book with us, why we collect it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Who we are

Destinations Chauffeurs is a luxury limousine and chauffeur service located at 14309 Dixie Road, Caledon, Ontario L7C 2M8, Canada. We are responsible for the personal information we collect and have designated a Privacy Officer, who can be reached using the details in section 14.

2. Information we collect

Information you give us

When you request a quote, call, email or book with us, we may collect:

Contact details: your name, phone number and email address.
Trip details: the occasion, date and time, pickup and destination addresses, stops, number of passengers, preferred vehicle and rental length.
Airport details: your airline, flight number and arrival time, when you book an airport pickup.
Notes you choose to share: anything you add in the "additional details" field or tell us by phone, such as accessibility needs or special requests.
Payment and billing details: when you confirm a booking. Card payments are handled by our payment provider; we do not store full card numbers on this website.

Information collected automatically

Technical information: like most websites, our hosting provider records basic technical data such as your IP address, browser type and the pages you visit, for security and to keep the site working.
Spam protection: when you submit the quote form, we store a one-way scrambled version of your IP address (not the address itself) to limit repeated or automated submissions.
Analytics and advertising data: only if you accept optional cookies. See section 7.

3. How we use your information

We use your personal information to:

respond to your inquiry and prepare a written quote;
check vehicle availability and plan your itinerary;
confirm, deliver and invoice your booking;
coordinate with you, and with the chauffeur assigned to your trip, before and during your booking;
keep records required for accounting, insurance and legal purposes;
improve our website and services; and
send you marketing messages, only if you have agreed to receive them.

We do not sell, rent or trade your personal information.

By submitting a quote request, you agree that we may use the information you provide to respond to your request and contact you about it. Where we want to use your information for anything else, such as marketing, we will ask for your consent separately. You may withdraw your consent at any time by contacting us, although this may affect our ability to provide the service you requested.

We share personal information only as needed to provide our service:

Chauffeurs and staff who need trip details to complete your booking.
Service providers who help us run the business, such as website hosting, database storage, email delivery and payment processing. They may use your information only to provide services to us and must protect it.
Partner operators: occasionally, if a vehicle you request is provided by a trusted partner company, we share the trip details needed to complete the booking. We will tell you if this applies to your booking.
Legal requirements: where required or permitted by law, for example to respond to a valid legal request or to protect the safety of passengers and chauffeurs.

6. Storage outside Canada

Some of our service providers, including our website host, database and email delivery services, may store or process information outside Canada, including in the United States. While stored there, your information may be subject to the laws of that country, and may be accessible to its courts and authorities.

7. Cookies and analytics

Essential storage. Our website saves a small amount of information in your browser so it works properly: it remembers your cookie choice, and it keeps your quote form entries while you move between steps so you do not lose them. This information stays on your device and is not sent to us until you submit the form.

Optional cookies. With your permission, we may use analytics and advertising tools such as Google Analytics, Google Ads and Meta (Facebook and Instagram) to understand how visitors use our site and to measure our advertising. These tools load only after you select Accept in the cookie banner. If you select Decline, they are not loaded.

To change your choice, clear this website's data in your browser settings and the banner will appear again on your next visit. You can also learn about Google's controls at policies.google.com/technologies/ads.

8. Calls, texts and emails

When you request a quote, we will contact you by phone, text or email about that request and your booking. These are service messages. We will send promotional messages, such as seasonal offers, only if you have agreed to receive them, and every promotional email will include a way to unsubscribe. You can also opt out at any time by contacting us.

9. Bookings involving minors

Our website is intended for adults. For prom, graduation and other bookings where passengers are under 18, we ask that a parent, guardian or other responsible adult make the booking and provide the contact information. We collect only the passenger details needed to complete the trip safely.

10. How long we keep information

We keep personal information only for as long as we need it for the purposes described in this policy, including legal, tax and accounting requirements. Quote requests that do not become bookings are deleted or anonymized once they are no longer needed. When information is no longer required, we delete it securely.

11. How we protect information

We use reasonable physical, administrative and technical safeguards to protect personal information, including encrypted (HTTPS) connections, password-protected systems and limiting access to people who need it. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the appropriate authorities of any breach as required by law.

12. Your rights

You have the right to:

ask what personal information we hold about you and how we use it;
ask us to correct information that is inaccurate or incomplete;
withdraw your consent, subject to legal or contractual limits; and
ask us to delete your information where we are not required to keep it.

To make a request, contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

13. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last changed. If we make significant changes, we will post a notice on our website.

14. Contact us

For questions about this policy or your personal information, please contact our Privacy Officer:

Destinations Chauffeurs
Attn: Privacy Officer
14309 Dixie Road, Caledon, Ontario L7C 2M8, Canada
Email: info@destinationschauffeurs.ca
Phone: 416-937-3694

Privacy Policy